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FAQs

Is there a contract?

We do have all clients sign a contract, for your protection and ours. However, the contract is renewed on a month-to-month basis so you will never be locked into a long-term contract and can leave at any time.

Do you offer a guarantee?

Yes! If you aren't satisfied with the level of care within the first 21 days, just let us know and you'll receive a full refund of any agency fees. Please note that since we refund 100% of any agency fees, any assets we’ve created (like your new site) won’t be transferred or retained.

What happens if I cancel?

If you decide to cancel, you will be able to keep any assets and deliverable created for your Escape Room, upon request, so long as the 21-day refund period has passed.

When will I see results?

This will depend largely on your starting point and the package you select. Most deliverables, like a website and landing page, are completed within the first 2 weeks, at which point any selected Ad or SEO campaigns can begin. Paid Ads can begin to generate results within days or weeks, while organic SEO can take weeks or months before results become apparent.

What if I need help?

All plans come with a dedicated account manager, so you can expect to have a consistent voice in your corner for any concerns or questions.

Will I need to block out time for this each week?

Not at all! After a 45 minute onboarding call, we'll send over a request with all the information we need. Once we have that, we'll handle everything else. You'll get monthly updates and have the option for a 30-min monthly call, depending on your package.

These calls are a great way to stay up-to-date with reporting and your marketing strategy, but are optional.

How do I get started?

Just book a free strategy call today, and we'll talk through your current setup, goals, and challenges. If our agency is a fit for your Escape Room, we'll request any information we need from you, then start working on your marketing plan right away!

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